Independent Complaint Handling for RTOs — ASQA-Compliant, Audit-Ready

When an auditor asks for evidence of an independent complaint and appeals process, you want to be ready.

This annual subscription gives your organisation access to the Mediation Institute Independent Complaint Handling Service — and the documentation to prove your compliance with ASQA standards, right when you need it.

What's included:

• A subscription certificate confirming you have an independent complaint and appeals process compliant with ASQA requirements
• A desk audit of your Complaint Handling Policy and procedures — available any time throughout your subscription
• Phone and email support for complaint management questions and student enquiries about lodging a complain
  

When you need to go further:

Mediation, academic review, complaint investigation, staff training in dispute resolution, and staff mentoring are available at additional cost — so you have expert support at every stage of a complaint, no matter how complex.

Protect your RTO. Demonstrate compliance. Have expert support on call.